Talent Development Spotlight
Collab CEO, Pedro Quintas, was recently promoted to Sub-Group Leader at Lumine Group. Can you tell us a bit about Pedro’s legacy as CEO and what you think other businesses at Lumine that he will now oversee will gain from his leadership?
Pedro Quintas was the Collab founder and visionary. His vision was (and will be) present during the 15 years prior to acquisition and in many future years to come. His knowledge spans all levels of the organization (R&D, Professional Services, Sales & Marketing, Finance) and Pedro is highly regarded as a top contact center expert and entrepreneur. Over these years, Pedro has always delivered and brought engineering discipline, commitment, and certainty towards both customers and partners. As a Sub-Group Leader, Pedro will be able to work with more businesses under Lumine and offer his expertise. It is an exciting new opportunity for Pedro, and for the businesses he will help oversee. His vast knowledge and experience will add immense value.
As Pedro Quintas was promoted to Sub-Group Leader, Pedro Rodrigues was promoted to CEO. Can you tell us a bit about this, and more about talent development and opportunities since joining Lumine?
We have seen that business managers that deliver sustained and repeatable results have tremendous internal growth opportunities. In our “past life”, this was not the case. At Lumine, there are some amazing knowledge-sharing programs, with live feeds in Yammer, e-learning, and pre-scheduled learning sessions that cover a wide range of topics. It’s almost like a “hands-on” internal Lumine MBA.
Pedro Rodrigues is one example of a COO promoted to CEO. He has an extensive sales track record and has shown amazing “bridge creation” and conflict resolution skills.
Regarding talent development, what we have now is what we wanted to have for all of our professional life. We wanted to have a system in place where if you are a top performer, there are clear opportunities for you to progress.
In the past, the business was product-focused, and we did not have the opportunity to think this way. Under Lumine, as we can already see, we are seeing many opportunities opening for our senior leadership, and we are very excited.
One year later, what is the biggest change in Collab?
The team understands the pillars for success and they put in the extra mile to succeed. We have also evolved our strategic mindset. Most of our actions now have a number to justify them, not a simple “intuition.” We are learning new ways to combine innovation with number-driven planning, and are seeing the positive results and opportunities this type of thinking brings.
What do you look forward to in year two and beyond?
Continue to strengthen our business and grow, both organically and by acquisitions.
1. Organic Growth: Ensure our 70+ partners keep investing in Collab, upselling our product in every opportunity they have. In some strategic geographies, we are also looking to expand the partner ecosystem to boost new bookings.
2. Cross-Sell: We are committed to exploring internal synergies, where a joint effort with another VBU could create 1+1>2 value for our customers. We’re currently engaging with WDS in a KaaS offer (Knowledge-as-a-Service integrated with NextGen Contact Center). If we combine these two we create those “aha” moments for the customers.
3. Acquisition Awareness: We are keeping an eagle eye for potential acquisition opportunities that may be of strategic value for Collab or Lumine.
What would you tell a fellow company about being part of Lumine Group?
We will repeat something Pedro Quintas said at the time of the acquisition, which we know today stands true: “If someone looking to be acquired values what they have now, and they want to evolve, the Lumine approach empowers that.”
