Ubersmith | One Year Post Acquisition

A lot of credit goes to Lumine for the well-managed integration process. The Finance, HR, legal team, and our group leader, Tony Garcia, worked with us very closely. We were also assigned a dedicated person who worked with us to walk through various presentations and other information to help us get up to speed as soon as possible. A well-organized weekly meeting was set up for the key people in my team that allowed us to set expectations and track our progress through regular touchpoints.It’s important to note that we had to not only integrate but also create as many processes within Ubersmith needed to be set up from scratch. For example, since we were a carve-out, we did not have a finance or human resources department in place. Lumine helped us accelerate the final building process of our company into a completely self-sufficient and well-supported company.

One year later, what is the biggest change in your business?

We are growing faster, we are more profitable, and we are a more complete business with the support of Lumine behind us. The company has strengthened through the integration process and reached this better state faster than we expected.

Have Lumine’s values and operations positively impacted any department specifically?

There were several departments that benefitted from Lumine’s best practices.

For Sales and Professional Services, Lumine helped us organize our renewal pricing strategies and develop a PS catalog, which has given us the courage and success to go after more profitable and bigger deals.

For Finance, we were introduced to experienced people in the group who helped us build out our reporting, forecasting, planning, and other key finance functions.

For Human Resources: We were given access to a world-class HR function that was set up at lightning speed and helped us avoid errors that may have occurred if we did it on our own.

Can you share more about the new Professional Services offerings you launched in the last year?

With the launch of the first formal catalogue that we could share with customers, we have the capability to immediately engage with them and try to create a solution for their unique & specific needs right away and in a more organized way. We offer development services within PS as well as integration, migration, upgrade, reporting and analytics, architecture, and consulting services.There is almost nothing we are not willing to help our customers with, allowing us to better serve a wider range of customer needs with the more experienced Lumine approach.

Can you share more about the new Managed Services offerings you launched in the last year?

In the past, we did not formally offer managed services, though we did do it for one of our customers informally, and it certainly wasn’t an impressive stream of business for us.

Shortly after the acquisition, we were exposed to the best practices around managed services and were encouraged to create a managed service catalog. The team did a fantastic job of creating dozens of attractive offerings we could execute well on.

We almost immediately had success with our largest customer and now provide managed services to many other customers just within a year of being acquired. It’s been a wonderful combination of Lumine’s best practices and our team taking them, extending them, and optimizing them to make them our own ro better suit our specific customers and markets.

Access to the Lumine Ecosystem

What has access to the Lumine Group ecosystem meant for your business?

The Lumine ecosystem has been extremely useful to us in terms of domain experience. We have appreciated the access to a global network of people, customers, partners, and experts all around the world. It has allowed us to look within Lumine and learn about all of the other billing and related expertise and experience that exists, so we can better serve our customers and explore new segments we might want to consider.

We look forward to doing more with the other companies within Lumine to go to market with broader solutions than Ubersmith could provide on its own.

Is there a sister business you’ve worked with most closely? How so?

We have worked with several Lumine business units so far both in North America and Europe. It’s a little earlier in the process for us as the initial year was focused on integrating with Lumine and building up the functions we did not have yet to position us for accelerated growth and profitability.

We are continuing to make efforts in reaching out to other companies within Lumine. I’m expecting us to bring on at least one new logo during our year two at Lumine thanks to this collaboration and partnership.

Have there been any opportunities where Lumine has helped you achieve something that you may not have been able to do as quickly – or at all – prior to joining?

Yes, absolutely. It’s hard to isolate one area, but I would start with Finance and HR. We were able to set up our Finance and HR departments with high standards while improving other areas such as R&D, PS, Managed Services, and Sales and Marketing to achieve better results faster than we initially thought possible.

Talent Development

Can you tell us how Lumine provides talent development opportunities?

Within talent development, there is an annual process that involves a lot of collaboration across all the business units within Lumine. I got exposure to this early on, just four months into my tenure post-acquisition at Lumine.

It’s not just a simple straightforward performance review. The team gets feedback from other people within Lumine who have interacted with the person and their team, to get a 360 view of the individual and how we can nurture their development and career. I think it’s a great approach to talent, talent development, and talent management.

In terms of leadership, from talent management and development perspectives, we are also able to accelerate our own leadership through regular and ad-hoc coaching, mentoring, and planning.

In year two, Ubersmith is focused on continuing to strengthen itself to benefit our customers and our business. The focus will be on further upskilling of ourselves and our teams, getting even better at the best practices and contributing to them, and accelerating our overall progress. In the first year, we were a little more focused on profitability and trying to meet and then exceed the standards targeted by Lumine, but now we’ll be even more focused on growth.